We are pleased to offer our customers Risk Free Gift Giving 24 hours a day / 7 days a week on every purchase. You can be secure that your gift is the perfect size, color, fit and style for you or your gift recipient. Here's our guarantee to you:
SIZE Selection Assistance - Not sure what size to buy? Have no idea about children's sizing? No problem - We make it easy for you. Visit our special SIZING HELP section or Call us at 919-462-1600 or send us an email customerservice@footstepsclothing.com and we will help you pick the perfect size. We know our products and we know sizing. We are happy to help.
EASY Returns/Exchanges - We offer No Hassle Returns and Exchanges if you or your gift recipient is not 100% thrilled with their gift. (There are a few exceptions and requirements regarding returns for refund, so please review our complete Returns Policy). An Easy Return/Exchange Form with instructions is included with every package. The Form is also downloadable from our site 24 hours a day in case you misplace your form.
FAST Exchanges - We strive to keep our inventory fully stocked, so all sizes are typically available for quick exchange. We ship exchanged items typically within a day of receipt.
Outstanding Customer Service - We keep you updated on your order status with email updates that inform you of rare unexpected delays, shipping status and confirmation of customer special instructions or personalized items.
FAST Shipping and EXPRESS Shipping - We typically ship within 1-2 days of placing your order. Express shipping is available to ensure your package arrives on time. Shipment notifications and tracking information is sent to you by email.
