1. Secure Online Payment Processing using your credit or debit card: VISA, Mastercard, Discover.
2. Google Checkout – Use any major credit card: VISA, MasterCard, AMEX, Discover Card with Google Secure Checkout. Proceed to Google Checkout at the bottom of the shopping cart page.
3. PayPal – Easy payment through Paypal. Click - Prefer to Pay with Paypal – at the bottom of the shopping cart page.
That’s wonderful – the more the merrier! Buying for a big family is expensive and we want to help. Please take advantage of our discounts for large families. As always, if you have any questions about our products, policies or placing your order. Please don’t hesitate to contact us customerservice@footstepsclothing.com or (919) 462-1600.
The following discounts apply to purchases of the same or coordinating items including our matching family shirts, pajamas and sets:
- 8 or more items = 10% discount on your entire order
- 12 or more items = 15% discount on your entire order
- 16 or more items = 20% discount on your entire order and FREE standard shipping
To receive your large order discount, please send us a quick email at customerservice@footstepsclothing.com and we will send you a coupon code to receive your discount at checkout. You are also always welcome to call us to receive your discount code by phone or to place your order by phone.
Thank you for shopping with us - we love families and the larger the better!
Shipping Time
Most items will ship via USPS Priority Mail (2-3 day delivery) within 1-2 days of receiving the order (unless otherwise stated in the product description; certain products require additional time to ship or ship directly from the designer as stated). If an item requires additional time to ship (e.g. backordered) it will state that in the description of the item. You have the option to select Priority (standard) or Express shipping at checkout.
STANDARD Shipping Rates
Standard shipping is by USPS Priority Mail (2-3 day). Shipping rates are based on total purchase price of your order (taking into account any discounts or coupons):
- up to $50 shipping cost is $5.00
- $51 - $100 shipping cost is $8.00
- $101 - $200 shipping cost is $10.00
- over $200 shipping cost is $12.00 (maximum shipping cost regardless of how much merchandise is ordered)
EXPRESS Shipping
If you would like expedited shipping, please select Express shipping at checkout or call us at (919)462-1600 or email us at customerservice@footstepsclothing.com with a phone number where you can be reached. Generally, orders placed by 11:00 AM (EST) will ship the same day for Express Shipping. Orders placed after 11:00 AM will ship the following day. Fees for USPS Express shipping are:
-$0-$50 = $21.00
-$51-$100 = $23.00
-$101-$200 = $27.00
-$201 and up = $34.00
We will make every effort to accomodate your shipping needs and preference. Please contact us for particular arrangements.
We can also express ship by any available UPS shipping option that UPS offers in the continental United States (cost varies depending on the location, weight and method and must be handled by a customer service representative). Please note we ship from Cary, NC.
Shipping Locations
We ship within the continental United States, Hawaii and APO addresses as well as Canada and international locations. For a shipment outside the US, please call us at (919)462-1600 or email us at customerservice@footstepsclothing.com to place your order. Shipping costs to international locations will vary. We typically ship UPS to locations outside the USA and simply pass the shipping cost directly to you plus a $2 surcharge. International orders can take up to 2-4 weeks to clear customs and be delivered. Please be aware we are not responsible for tariff and custom duties.
Backordered Items
Due to the nature of our items, we generally hold all items of an order until the order is complete and ship all together. Time estimates to ship for backordered items by product and size are contained in the product description. Upon placing an order, you will always receive an email notification of your expected ship date. We give you the option of shipping currently available items earlier with backordered items to follow and will do so at your request.
Return Policy
Footsteps Clothing wants you to be completely satisfied with your purchase.
Sets : Partial returns/exchanges – Yes! We are happy to offer a refund or exchange for a part of a set. For example, If you PJ top fits great but you prefer a larger size pants, no problem. Just complete the Return/Exchanges form for the partial set item.
We CANNOT offer refunds for Holiday-themed items after December 24. Please DO NOT send us holiday-themed items for refund after Dec. 24. They will be returned to you.
Holiday/Gift Items: We are happy to encourage early shopping for holiday gift items. All holiday-themed items and items purchased as holiday gifts may be exchanged FOR SIZE up to 90 days from purchase date. We cannot offer refunds on any items after 30 days, but are happy to ensure you have purchased the correct size.
Regular items can be returned or exchanged within 30 days of the purchase date.
All sales are final after 30 days.
Please allow 3-5 days for your exchange items to ship to you.
Please allow up to 7 days for refunds to be applied to your account. Shipping charges are non-refundable. If you have received free shipping and you return the item- the shipping cost will be deducted from your refund or credit.
How To Place a Return:
Please complete the Returns/Exchanges Form and include it with your return package to the address on the form. We recommend you contact us and obtain a RA (Return Authorization) number and include it with your package to facilitate your return or exchange.
Shipping Policies
Footsteps Clothing LLC is not responsible for shipments once placed in the hands of the shipping company.
Cancelled orders must be made within 5 hours of the order being placed. A package is only able to be cancelled if the package has not been sent. Once sent it is the customer's responsibility to send the package back to Footsteps Clothing. The customer will not be refunded for shipping. Once we pass the goods to the shipping company, the buyer bears all costs and risk of loss or damage to the goods from that point and is bound by UPS and USPS Terms and Conditions. Loss or damage of goods is a very rare event.
Footsteps Clothing's number one goal is customer service and we will do everything we can to help our valued customer base locate their package.
